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Frequently Asked Questions (FAQ)



OUR PRODUCTS


GARAGE SHELVING

What kind of warranty do the shelves have?

The shelves have a lifetime of ownership warranty. This is non-transferable.

What material is the shelving system made of?

Our Shelving Systems are constructed of powder-coated, industrial-grade steel.

What additions can be made to the shelving?

Our shelving is designed to be compatible with a variety of additions. We provide several shelving additions that include garage shelving accessories, hooks and bars. For more information, check out the options on the Gorgeous Garage website.

What is the weight capacity of shelving?

Our shelving holds 1,000 lbs for every four-foot section.


GARAGE CABINETS

How long will these cabinets last?

These cabinets are designed to last for decades. We back up our Signature line cabinets with an optional lifetime warranty and our Classic line cabinets with an optional 7 year warranty.

What are the garage cabinets made of?

The garage cabinets are made from 3/4″ – 1″ thick thermal fused laminate. They are constructed with durable wooden dowels and screws. Melamine can come in a variety of colors, designs, and wood grain patterns. Our cabinets are moisture-resistant and won’t rot or warp.

Why are the garage cabinets mounted up off the floor?

The garage cabinets are wall mounted to protect them from water damage. It also makes maintenance and cleaning your garage easier.

Do you provide custom sizes or dimensions for cabinetry?

We offer a wide range of cabinet sizes and configurations to fit your needs and work best in your garage.


OVERHEAD RACKS

What types of overhead racks are there?

We offer a wide range of cabinet sizes and configurations to fit your needs and work best in your garage.

How much weight do the overhead racks hold?

Standard racks can hold 750 lbs when free-standing and 1,000 lbs when one side is mounted to a wall. Motorized racks can hold 350 lbs.

What items are best stored on overhead racks?

Items that are used less frequently such as bulky equipment and storage bins are best stored on overhead racks.

What are the differences between motorized overhead racks and normal racks?

There are a couple of differences between the two types of racks. Stationary racks hold more weight, but you usually need a ladder to get to them. Motorized racks move up and down for easier access.

How do the motorized overhead racks work?

The rack itself is attached to a pulley system and four independant motors, which raise and lower the rack. The system is controlled by a phone app.

What are the overhead storage racks made out of?

The overhead racks are made of powder-coated, industrial-grade steel frames to ensure the safety of each and every unit.


GARAGE FLOORING

Do you offer a warranty on flooring?

We offer a 10-year limited warranty on flooring.

How long does a floor installation take?

A floor installation can take 1-2 days.

Does everything have to be out of the garage during the floor installation?

Yes, we need the interior cleared prior to installation.

What is the difference between polyurea coatings and epoxy coatings?

Epoxy coatings protect the concrete flooring of your garage. Our epoxy coatings are extremely durable, but can fade and yellow over time if direct sunlight is applied. Our polyurea coatings are much more durable and long-lasting than any epoxy. The coating type is resistant to damage from chemicals and UV rays, so it won’t yellow or fade over time. Our Polyurea coatings are also more environmentally friendly.

When can I start using my new floor?

You can start using your new floor after 1-2 days. If you choose Polyurea for your garage floor coating, you will be able to use your garage floor the very next day due to the fast-drying qualities associated with this type of flooring.

Is the floor covering slippery?

Floor coatings are resistant to moisture, so they can get slick when wet. We added a layer of chips to the coatings to provide more texture, which helps with that. If this is a specific concern, however, we can also add a special anti-slip product to the topcoat for an extra charge.

How do I clean my new floor?

A hose can be used to simply wash out dirt or other debris. A power wash and/or mop are also highly effective to cleaning your garage floor. Our coatings are impervious to liquids so oil and chemicals can be wiped up without staining the floor.

Are the resins used harmful to me or the environment?

No. Our products have a high solids content, which means fewer solvents and less VOC’s emitted that evaporate into the air.

Does the floor scratch?

No. All of our flooring systems are highly resistant to damage.

Does the flooring leave a smell?

No, it does not leave a smell.


PROCESS: FROM START TO FINISH


What happens when I fill out a Contact Form?

When you fill out a Contact Form, your contact information is sent directly to one of our team members. We’ll attempt to contact you, usually through a phone call, as soon as possible. If we don’t reach you on the first attempt, we usually try a couple more times. If we can’t reach you then, we won’t continue to spam you with messages or calls.

How long does the in-home consultations take?

The in-home consultation takes 45 minutes.

Do I get the estimate during the consultation?

Not right away. We will try to give you an idea of what to expect, but your won’t get specifics until afterward. After the consultation, we will create a 3D model of the finished garage and email that to you with a detailed estimate.

How long is a typical installation?

A typical installation is 1-2 days.


BUSINESS INFORMATION


Your website says you’re an authorized Gorgeous Garage dealer. What does that mean?

Gorgeous Garage provides the nation with high-quality garage storage and organization products. As an authorized Gorgeous Garage dealer, we are the exclusive carrier of these products in the San Francisco area. Our team is trained to properly install these garage storage products. For more information about Gorgeous Garage, visit their website.

Do you charge for in-home consultations or estimates?

All our consultations and estimates are free.

Do you have a showroom or storefront I can visit?

Yes, there is a showroom you can visit by appointment.

Can I install Gorgeous Garage products myself?

We want to make sure everything is perfect and you have zero problems with the products in the future, so we have our professionals install these products in-person.

Do you operate on the weekend for estimates or installations?

Yes, we can do estimates on Saturdays.

Are you an accredited and insured company?

We are a licensed general contractor, are fully insured, and have workers compensation.

Do you offer any discounts or offers (veterans, seniors, referrals, etc.)?

Yes, we offer a professional referral/discount of 5%.


MISCELLANEOUS


Does the price of the product include installation?

Yes, the price of the product includes installation.

Will the consultant give me a design, or do I tell him/her what I want?

Our goal is to make your vision a reality. In order to do this, our consultant will meet with you in person to give you all the information you need, and listen to your ideas. Then, depending on your space and budget, we work with you to create the design.

Do I move my stuff out of the garage? Or do you move it out for me?

The client moves their stuff out of the garage. We will help move heavy items such as a refrigerator, washer and dryer, etc.

Does it matter if I get flooring or storage first?

No. The order doesn’t matter if you decide to do one project separate from the other.